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Air Austral is going to shed its skin to gain some altitude and…profitability!

Extra Services available starting June 2015 on Amadeus


Air Austral is changing its image. Since December 3rd, 2014, the airline company from the Reunion Island is offering a new offer inside its aircrafts. Decorations with the colors of the island, toiletry cases, renewed menus, Extra Services and the improvement of its entertainment programs, the company wants to adapt to passenger expectations. This major step, after a return to financial stability last year, should enable the company to insure its profitability. Before the renewal of seats, that should take place by 2016. Discover the new transformations in this video.



Step by step, Air Austral is gaining some altitude.

After the positive 2013-2014 year, the return to financial stability is confirmed for the 2014-2015 year, indicated Marie-Joseph Malé, CEO of the company, during the press trip to the Reunion last December 9th.

A trip aimed at introducing the new services onboard the company’s planes. Because, since December 3rd, 2014, the transporter is renewing little by little its offer onboard aircrafts.

The two B777-300 that manage the connection Paris CDG - Saint-Denis, were the first receivers of the new program (see video.)

By late March 2015, all of the company’s 8 aircrafts should be equipped with these new services, specified Jean-Mars Grazzini, Deputy Director of Business at Air Austral.

A new and better adapted offer

These changes will take place within the company’s three classes (Club Austral, Comfort and Leisure).

Each is associated to an ambiance, and a decoration matching the colors of the Réunion. In the Business Club, passengers will enjoy the comfort of an overlay mattress, a duvet, along with noise-canceling headphones.

The toiletry case has been reviewed and enhanced in all three categories and customers will now have the choice between 50 movies instead of 25. They will also be able to download for free the press and magazines on their screen.

The company is also providing a brand of Extra Services (Seat, Luggage, Car, Meal), that are available through the call center and Air Austral’s agencies before becoming operational on Amadeus by the month of June 2015.

Six new menus (créole, light, fresh, American, seafood, and gourmet) will also be offered in pre-reservation for the Leisure Class, between €15 and €25 by January 31st, 2015.

This service will be free in the Comfort and Club classes. The goal is to make 10 to 15% of the meal sales through these Extras.

Written by Anaïs BORIOS translated by Joséphine Foucher the 08/01/2015
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Tags : air austral

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