ABOUT :
Worldia is a B2B2C travel platform for tailor-made trips. We enable any partner to tap into the huge potential of individualized travel by combining a powerful technology, a top-quality product curation and a premium customer service.
After having raised 19M€ in 2019, Worldia is scaling with a lot of exciting projects: the roll-out of the new version of the platform, a subsidiary in the US and new business partnerships.
Do you want to join the adventure? Welcome aboard !
OUR VALUES :
AMBITION // Shoot for the moon
PLEASURE // Spend good time all together
INTEGRITY // Be honest and transparent, always
JOB DESCRIPTION:
The Operations Department is at the heart of Worldia's organization. With its 40+ members, it provides high-end class advice on our travel destinations and customer support throughout their journey (pre-sales, predeparture, on spot and post travel). In a nutshell: the Ops department takes care of 35 000 travellers per year to 75 destinations.
To support our growth, the department is evolving and opening a position of Customer Operations Manager within the "post-sales change" team.
Directly attached to David, cofounder - COO, your role will be to:
Manage a team of 2 Team Leaders and 8 Operations Agents in charge of handling all orders changes, and recruit additional talents in a context of high growth (50%+)
Track and challenge team’s performance
Support team through process and tools problems resolutions
Your focus in the first 6 months will be to:
- Set strong bases for the freshly created Changes team and according to Company’s standards (e.g., weekly routines, indicators follow-up, priorities management)
- Prioritize and co-design along with the Ops Project Manager the team’s processes and tools to improve”
HQ in the 9th Arrondissement - Possible hybrid working mode: 3 days office / 2 days remote
LETS TALK ABOUT YOU :
The skill set to succeed:
- 5 years previous experience in similar Customer Relationship playground (the Tourism industry is not mandatory)
- Strong managerial & organizational skills (proven track of experience in managing teams)
- English AND French both fluent
- Data minded (Fluent in excel)
- Digital friendly (Hubspot, Front, Gsuite, Slack)
RECRUITMENT PROCESS :
- HR Interview with Patricia, the Head of HR, to better understand your career plan and your fit for the role at Worldia
- An Interview with David, the COO, to create a strong alignment on what we'll be expected from you and help you project yourself within the team
- A Business case and an Interview with Jean, the PM Operational Excellence, to evaluate your skills and the way you operate
- An informal chat with the Team leaders to get to know them
Worldia has signed the IDEA Pact (Inclusion - Diversity - Equity - Accessibility) and respects a fair and non-discrimination recruitment process
Le projet vous plaît et vous vous y voyez déjà ? Alors qu’attendez-vous pour postuler ? pdenis@worldia.com
