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Abu Dhabi : Etihad Airways Apology to guests affected by flight disruptions

Edition Internationale TourMaG.com (Middle East)



Etihad Airways would like to apologise to all passengers who were on board flights which had to divert to alternative airports across the GCC region on Thursday morning (6 March) due to a technical failure of the runway landing systems at Abu Dhabi International Airport.


Rédigé par La Rédaction le Lundi 10 Mars 2014

More than 30 flights were diverted, with 14 of those landing at Al Ain Airport.

This airport serves as a technical diversion airport only and has limited customs clearance or immigration facilities.

As a result, transit passengers or those without visas for the UAE were unable to disembark.

The situation, which was beyond our control, was further compounded by the limited catering facilities at the airport.

As a result, we were not able to provide the level of care and service we would normally hope to deliver.

We are doing everything to rectify this unfortunate situation and assisting passengers to minimise the inconvenience resulting from the disruption to their flights.

Passengers are being assisted with onward connections or hotel accommodation in the case of long connections.

Compensation passengers whose flights were diverted or cancelled

So Etihad Airways a operated extra flights to help clear the backlog of passengers affected by runway closure during dense fog at Abu Dhabi International Airport.

The airline has also drafted hundreds of extra staff across its network to assist passengers whose travel plans were impacted due to the failure of the airport’s runway landing systems.

Flights to destinations across the Middle East, Indian Sub-Continent and Western Europe have already departed today as the flight schedule gradually returns to normal.

Passengers are advised to expect ongoing delays as a result of the large number of flights and passengers affected.

Further Etihad Airways will compensate passengers whose flights were diverted or cancelled on Thursday 6 March with benefits which range from Etihad Guest miles to complimentary flights.

If you were on one of the affected flights , please contact us at feedback@etihad.ae and include your telephone number so that we can contact you as soon as possible.

Website at www.etihad.com or contact the Etihad Airways Contact Centre on +971 (0) 2599 0000 for more information on the status of flights in and out of Abu Dhabi Airport.

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