ABOUT :
Worldia is a B2B2C travel platform for tailor-made trips. We enable any partner to tap into the huge potential of individualized travel by combining a powerful technology, a top-quality product curation and a premium customer service.
After having raised 19M€ in 2019 & joined the FrenchTech120, Worldia is preparing the market recovery with a lot of exciting projects: the release of the new version of the platform, a subsidiary in the US and new business partnerships.
Do you want to join the adventure? Welcome aboard !
OUR VALUES :
AMBITION // Shoot for the moon
PLEASURE // Spend good time all together
INTEGRITY // Be honest and transparent, always
JOB DESCRIPTION :
Are you ready to join the new flight department and actively contribute to its growth?
We are looking for our Amadeus - GDS expert to process airline ticketing from reservation to servicing,providing great customer support for any air related issue.
Your key job accountabilities will be to:
• Process the reservations and issue of airline tickets
• Manage reservation modifications / cancellations with customers
• Manage reservation modifications / cancellations with airlines
• Ensure the reliability, accessibility and competitiveness of airline fares
• Provide customer support by phone and by form on all air related questions
• Participate in the optimization of the department operational processes and in the documentation of the knowledge base
Possible hybrid working mode: on-site & remote days within the week
HQ at Saint Lazare - 75009 Paris
REQUIREMENTS :
Technical skills :
• Very good knowledge of Amadeus GDS (expert in finding availability and prices, processing modifications and cancellations, processing queues)
• Digital savvy : Pack Office, IOS (you will be also using Slack and Hubspot)
• Languages : fluent French and English
• Desired experience : minimum 2 years in airline ticketing in an airline or distributor call center
Soft Skills:
• Organizational skills : being rigorous and able to develop a structured approach to organize all required tasks within the day
• Customer orientation : keen sense of customer service
• Perseverance : being driven to find solutions and leave no stones unturned
• Communication : ability to engage, listen, explain and convince within the organization as well as towards clients, partners and suppliers.
• Empathy : listening to others and understand their viewpoints
RECRUITMENT PROCESS :
• On site interview with Gilbert, the Flight Services Manager + Amadeus technical test + English/French test - 2 hours
• Visio interview with David, the COO - 1 hour
Le projet vous plaît et vous vous y voyez déjà ? Alors qu’attendez-vous pour postuler ? pdenis@worldia.com