Compliance & Customer
Relations Officer F/H

Paris - 75✓  CDI ✓ Temps plein✓NCPas de télétravail✓1–3 years of experience in customer relations,
airline operations, or compliance✓Bachelor’s degree in Business Administration, Aviation Management,
Law, or related field✓Fluency in English; French or other European languages is an advantage✓Proficiency in Microsoft Office and willingness
to learn industry systems (e.g., Amadeus, WorldTracer)✓

Qui sommes-nous ?

Thai Airways International (THAI) is Thailand’s national flag carrier, renowned for its world-class service and extensive network across Asia, Europe, and Oceania. Founded in 1960, THAI is celebrated for its hospitality, modern fleet, and commitment to safety and comfort. As a Star Alliance member, it connects travelers globally with a blend of Thai culture and cutting-edge aviation

Description du poste

Role and Responsibilities :

1. Claims and Compensation Management

- Handle day-to-day processing of passenger and travel agent claims, including flight disruptions (EC261), baggage issues, and general complaints
- Ensure cases are processed within defined timelines and according to company policies
- Prepare compensation proposals (cash, miles, MCO, or other solutions) for supervisor review
- Follow up on pending cases and maintain clear communication with customers

2. Compliance Oversight

- Ensure all claims handling follows applicable regulations (e.g., EC261, IATA, local authorities) and internal procedures
- Stay updated on basic airline policies and passenger rights
- Support internal checks and audits by maintaining proper documentation

3. Customer Relations Operations

- Respond to customer inquiries and complaints in a professional and timely manner
- Ensure consistent communication aligned with company standards and tone of voice
- Escalate complex or sensitive cases to the supervisor

4. Legal and Court Case Support

- Assist in preparing documentation for escalated or legal cases
- Maintain organized records of claims, correspondence, and supporting documents
- Liaise with internal departments for information required in dispute cases

5. Reporting & Administration

- Maintain accurate records of all claims and compensation cases
- Support preparation of basic reports on case volumes and trends
- Assist in identifying recurring issues and flag them to the supervisor

6. Conducting any assignment directly assigned by Team Lead, France Italy Belgium and United Kingdom

Profil recherché

Qualification and Education Requirement :

- Bachelor’s degree in Business Administration, Aviation Management, Law, or related field
- 1–3 years of experience in customer relations, airline operations, or compliance (fresh graduates with strong potential may be considered)
- Basic understanding of airline operations and customer service processes
- Fluency in English; French or other European languages is an advantage
- Proficiency in Microsoft Office and willingness to learn industry systems (e.g., Amadeus, WorldTracer)
- Good communication and interpersonal skills
- Strong attention to detail and organizational ability
- Ability to handle customer complaints calmly and professionally
- Basic problem-solving skills and willingness to learn
- Ability to work in a team and follow guidance from supervisors
- Adaptability in a fast-paced operational environment.

Conditions

Candidates must have the right to live and work in France.
Level: Junior
Position Type : Full-Time / non-management
Location: Thai Airways, Paris Office Application
Deadline: 15-aout-2026